Frequenty Asked Questions 

Personalisation

Can you write a card on my behalf?
Yes, I can write your card for you if you need it sending directly to the recipient. Just let me know in your order notes.

Do you create personalised cards?
All greeting cards are printing by a professional printing press to ensure they are of the highest quality. Therefore unable to be personalised.

Can I customise products?
Some products are customisable and there are options provided within these products for you to select what you want. If you want something extra, please email me at [email protected] or get in touch via the contact page.

Do you design other personalised stuff?
For sure! I’d love to help create something special just for you. I have previously designed stuff for birthdays, bridal showers and custom art work for sikh camps. Drop me an email or use the contact form on the contact page.

Delivery / Shipping related queries

Where are you based and where do you ship to?
I am based in the West Midlands in the UK. I ship worldwide so whatever country you’re in, you’re able to get our products directly to you.

How long will delivery take?
This depends where you are. UK orders usually take around 1-3 working days. International orders can take anywhere from 10-14 working days. Please also check the Delivery information page.

Why is the postage expensive?
Postage cost includes the cost of envelopes/boxes/wrapping supplied; not just the cost of sending. Postage is calculated based on your location. To check the postage and packaging costs of an order, place items in the shopping basket, quantity and address and the site will calculate the charge. Items are NOT tracked unless requested and may incur extra fees.

My order hasn’t arrived, what should i do?
All UK orders are posted First Class via Royal Mail so the majority *should* arrive next day. If you don’t receive your order within 5 days, please get in touch so i can investigate. International orders are sent standard international, if it’s not with you within 21 working days let me know and i’ll investigate.

Order related queries

Issue with the website?
Don’t worry, this can happen from time to time. Drop me an email to [email protected] with your issue.

Can I change or cancel my order?
If you would make changes or cancel an order, please contact me via email to [email protected] as soon as possible. I will do my best to accommodate your request provided your order hasn’t already been posted.

An error with something that you have received?
Apologies firstly. Please contact me and lets work out a resolution.